Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy governs your purchase and use of Futureai Tech Pvt. Ltd. SaaS products. By subscribing to our services, you agree to the terms outlined below.

2. Subscription and Billing

Subscription Plans

Our SaaS product offers various subscription plans (e.g., monthly, yearly). The details of each plan, including features and pricing, are available on our website/mobile app.

Billing Cycle

Subscriptions are billed from the date of purchase (monthly or annually) and are non-refundable except as outlined in this policy.

3. Free Trial

Eligibility

New users are eligible for a one-time free trial period (e.g., 15 days) unless otherwise specified.

Cancellation During Free Trial

You may cancel your subscription during the free trial period without incurring any charges.

4. Cancellation Policy

Monthly Subscriptions

You can cancel your monthly subscription at any time. Your access to the service will continue until the end of the current billing period, after which it will not renew. No refunds will be provided for partial months.

Annual Subscriptions

You can cancel your annual subscription at any time. Your access to the service will continue until the end of the current billing period. Refunds for annual subscriptions will be provided if you cancel the subscription within 30 days from the date of Subscription start/activation.

5. Refund Policy

Eligibility for Refunds

Refunds are generally not provided, except in the following circumstances:

• Billing errors or duplicate charges.
• Service unavailability for more than 48 consecutive hours (excluding scheduled maintenance).
• If you cancel an annual subscription within the first 30 days.

Processing Refunds

Approved refunds will be processed within 14 business days and will be credited to the original payment method.

6. Account Termination

By User

You may terminate your account at any time through the account settings page. Upon termination, your access to the service will be revoked, and all data associated with your account will be deleted in accordance with our data retention policy.

By Company

We reserve the right to terminate your account without notice if you violate our Terms of Service or engage in activities that disrupt our service or harm other users.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date at the top. Your continued use of the service after such changes constitutes your acceptance of the new policy.